Privacy Policy
At Glow Labs, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order, create an account, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order history
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding your purchases
- Improve our website and services
- Comply with legal obligations
Payment Information
Payments are processed through secure third-party payment providers. We do not store your full payment card details on our website.
For bank transfer payments, customers are responsible for using the correct payment reference to assist with order verification.
Shipping and Delivery
We use customer information to process and deliver orders throughout Australia and New Zealand.
Cookies
Our website may use cookies and similar technologies to improve user experience, website functionality, and analytics.
You may disable cookies through your browser settings; however, some website features may not function properly.
Third-Party Services
We may share limited information with trusted third-party providers including:
- Payment processors
- Shipping providers
- Website hosting services
- Analytics providers
These providers only receive information necessary to perform their services.
Data Security
We take reasonable steps to protect your personal information against unauthorized access, disclosure, or misuse.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us through the contact information provided on our website.